When purchasing or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
We will never sell your private data or information. We don't give out your private info to organizations that may sell it. We do though disclose some customer information to SAAS providers that we use in order to make the Softcover service functional. Those third party companies include Google Mail for any communication with us, Circle CI for continuous integration testing, Heroku for hosting, Amazon S3 for storage—each of these has their own privacy policies.
Softcover accesses your code through the open-source Softcover gem only if and when you decide to use the Softcover site to manage sales. Your content is never delivered to Softcover if you build your content but do not publish the files to Softcover. The Softcover service operates on a read only basis and does not write any information into your content, as the gem is open source you can see exactly what it does—once it is sent to Softcover we keep only your rendered files.
No human ever reads your code in the normal order of business operations, and we only have access to your code with your express permission and through your installing and configuring the Softcover gem.
All access to account information, payment information, and author sales data is conducted over SSL connection, and all passwords are 1-way encrypted, never plaintext. Softcover admins will never access your sensitive data unless you specifically authorize us to do so, and Softcover admins have no access to your password.
Transactions are processed through Stripe.com, a 3rd party payment processor, and all payment information is stored on Stripe. For authors, your sales revenue never passes through Softcover and is always stored only in your personal Stripe account. Royalties for use of the sales platform are taken out during the transaction so funds are never co-mingled. We cannot access any sales information stored on Stripe without your supplying us with a valid API key.
We may also use trusted third party services that analyze this information on our behalf to better understand our customers.
If you disable cookies in your browser, some features will be disabled.
Softcover is built on Amazon EC2 and Amazon S3 through Heroku. If the EC2 service becomes vulnerable, your content may also become vulnerable to accidental disclosure. Amazon's Security Center discusses their security in great detail.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
In order to be in line with Fair Information Practices, should a data breach occur we will notify the users via email within 7 business days.
We take security incredibly seriously. If you have any suggestions for how we could improve our security, or improve this policy, please contact us at firstname.lastname@example.org . We will act immediately to deal with the issue.